Return and exchange policy

Right of Withdrawal

At Venchys, we strive to ensure your satisfaction with every purchase. Our return policy is designed to provide you with a positive and fair experience. Below, we explain our return policy:

Right of Withdrawal:

• You have the right to withdraw from your purchase within 14 business days of receiving the product without providing any reason.

Return Process:

• To initiate the return process, please contact our customer service within the specified period. We will provide you with the necessary instructions and the return address.

Return Conditions:

• The product must be in its original condition, unused, and in its original packaging with all tags attached.
• We reserve the right to refuse the return if the product does not meet these conditions.

Return Shipping Costs:

• Return shipping costs are the customer's responsibility unless the return is due to an error on our part or a defective product.

Refund:

• Once the returned product is received and inspected, we will proceed with the refund of the total purchase amount, minus the original shipping costs, within a reasonable timeframe.

Defective or Incorrect Products:

• If you receive a defective or incorrect product, please contact us immediately. We will cover the return shipping costs and provide a prompt resolution, either by replacing the product or issuing a full refund.

Processing Time:

• We strive to process returns as quickly as possible. However, please note that the exact time may vary depending on the circumstances.

Communication:

• We will maintain open and transparent communication throughout the return process. We will keep you informed of the status of your return and any relevant information.

This return policy is in addition to your legal rights as a consumer under current legislation in Spain. For more details or to initiate a return, please contact our customer service.